What is accreditation?
The aim of Landlord Accreditation Scotland is to raise standards in the private rented sector by encouraging landlords to maintain and manage their properties to a high standard.
To become accredited, landlords and letting agents must stick to the 'Scottish Core Standards for Accredited Landlords'. The standards relate to property management and the physical condition of properties.
What are the core standards for accredited landlords?
The core standards cover issues such as:
Communication - for example, your landlord must supply you with information about your tenancy in plain English.
Equality - your landlord cannot discriminate against you in any way.
Complaints - your landlord must tell you how to make a complaint about their service.
Deposits - for example, your landlord must give you a written statement explaining what your deposit covers and what you need to do to get it back.
Repairs - for example, the property must meet the repairing standard. All repairs must be carried out within a reasonable amount of time.
Energy efficiency - the property must be sufficiently well insulated, and have an efficient, safe and economical to run heating system and energy efficient hot water supply.
Safety - for example, your landlord must provide smoke alarms.
You can find out more about the standards by visiting the Landlord Accreditation website or by contacting the Landlord Accreditation Scotland office on 0131 553 2211.
What are the benefits of renting from an accredited landlord or letting agent?
Good quality accommodation
Repairs undertaken within agree timescales
Provision of information and advice regarding your tenancy
Assurance that your landlord operates to high management standards
Confidence that your landlord or letting agent is professional and reputable
a means for making complaints about your landlord, should anything go wrong.
How do I find an accredited landlord or letting agent?
When you're looking for a place to rent, check for the Landlord Accreditation Scotland logo on property adverts or in letting agents' windows. Letting agents should also have a copy of their accreditation certificate on display in their office.
Before you agree to rent a property from an accredited landlord or letting agent, ask to see their Accreditation Certificate. You can also ask for a copy of the core standards, which explain the quality standards with which your landlord must comply.
If you're in any doubt, contact Landlord Accreditation Scotland they we will confirm whether the landlord or letting agent is accredited.
What if I want to make a complaint about an accredited landlord or letting agent?
All accredited landlords and letting agents should have their own formal complaints procedure, so if you're not happy with the service you're receiving or you don't believe the core standards are being met, you should first raise the issue with your landlord or letting agent using that process. They should provide you with information about their complaints process when you take on your tenancy.
If you're not happy with the way your landlord or letting agent deals with your complaint, you can take the matter to Landlord Accreditation Scotland. You must make your complaint to Landlord Accreditation Scotland in writing, either in a letter, by email or via the online form at the Landlord Accreditation Scotland website.
You must include in your letter or email:
The name of your landlord or letting agent
Information about the complaint or dispute
Steps you have taken to bring this complaint or dispute to your landlord or letting agent's attention
How long the dispute or problem has been going on for
How you would like the issue to be resolved
Your name, address and telephone number (Landlord Accreditation Scotland can't accept anonymous complaints).
If Landlord Accreditation Scotland discovers that your landlord has breached the core standards in any way, they will work with them to put the problem right. They can also suspend or remove their accreditation, and report them to other authorities, such as the council or the police.
You can find out more about complaining to Landlord Accreditation Scotland at the Landlord Accreditation Scotland website.